coach your employees with a visual tool.
Of All Information Transmitted To The Brain Is Visual.
A single minute of video is worth about 1.8 million words.
Viewers retain 95% of a message when they watch it in a video compared to 10% when reading it in text
Excellence Is No Accident With The Right Tool.
Gamefilm: (ga·me·fi·lm) (n)
1. A video compilation of highlights from a sporting event.
2. A tool used by coaches to help athletes improve their performance by visually examining technique, ability and patterns.
1. A video recording from the customer’s perspective, showing the objective and authentic inner workings of business.
2. A tool used by business owners to improve customer experience by coaching to objective, quantitative results.
See What Your Customer Sees.
Customer Service Matters.
of buying experiences are based on how the customer feels they are being treated.
of customers share good service experiences with others.
of customers will repeat business after a good service experience.
of customers will spend more to get good customer service.